Episode 6

full
Published on:

13th Apr 2023

The Process of Follow-up (Part 1 of 1)

So what do you consider to be follow up?

Is it staying in touch?

Is it an offer of continued support?

Or is it just accountability?

Follow up on the surface just seems like a message or 2, or keeping a client on our radar.

In sales we are taught that the fruit is in the follow up.  Do you agree?

Follow up can take on many forms and the KEY is to seed it from the start of a client experience, not at the end.

In this episode, the first of two on this subject, I share my take on follow up in three areas:  Opportunity, Addressing problems, and expressing gratitude.

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About the Podcast

Creating the World's Best Client Experience
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!