Episode 17

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Published on:

29th Jun 2023

Speaking Your Client's Language with Carly Pepin

When working with clients, even before the work begins–you must understand where they are, and how they communicate.

People perceive their challenges differently and we must understand that and be able to speak to them in way that resonates, not just talk at them with talking points.

Carly Pepin is a behavioral specialist, coach and speaker and in this episode, we break down her philosophy and approach.

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Carly’s site:  www.carlypepin.com


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About the Podcast

Creating the World's Best Client Experience
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!