Episode 16

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Published on:

22nd Jun 2023

Programs vs Outcomes in a Client Experience

People buy programs but what they really want is an outcome, or desired result.

In business, focus is placed on the variables that help people make informed decisions and that move them to buy.

But in a client experience the focus needs to shift to delivering the outcome they desire.

What is the best way to do this?

Over my years in business, I have observed both sides of this question and share some of my top take-ways and insights as business has evolved to present day.  

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About the Podcast

Creating the World's Best Client Experience
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!