Episode 22

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Published on:

3rd Aug 2023

The Value in Connecting (Part 1 of 3)

So in any client experience–the value doesn’t begin when a client says YES to join.

The focus is often on what a client gets inside a program or experience. What if the value started at the point of connection?

As business owners in the business of creating transformative client experiences value should be seeded from the outset.

In this episode, the first of a 3 part mini series, I outline my thoughts on how you can provide value in something as simple as a conversation, an introduction to someone, or one of those quick opportunities to make an impression with others.

It’s not about what you do, it’s about how it helps them, the customer.

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About the Podcast

Creating the World's Best Client Experience
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!